theSpa
The Spa Etiquette
Treatment Times
thespa treatment hours 9am until 8pm: Off peak*: Monday - Thursday Peak: Friday - Sunday * Terms and conditions apply
Arrival Time
Please allow 30 minutes to check in prior to your appointment and enjoy full use of our luxury facilities.
Gift Vouchers
Our team will be delighted to assist you in purchasing the perfect gift. Spa gift vouchers can be ordered by telephone, in person or via the website.
Booking Process
thespa at Hoole Hall can get very busy so please give as much notice as possible when scheduling your spa days with us.
Please call 01244 40 88 41 and allow our spa reservation team to assist you in planning your spa day.
Cancellation Policy
Please allow 24 hours notice for cancellation or rescheduling of treatments to avoid a fee of 100% of your service. Failure to arrive will result in a 100% charge. Additionally, we require 48 hours notice to cancel a Spa Day Experience to avoid a 100% charge.
Advisory Medical Information
We advise the heat and hydrotherapy experiences not be used by guests under 16, during pregnancy or under medical supervision of any kind. For all treatments if you are undergoing medical treatment or think you may be pregnant please advise at the time of your visit.
Spa Tranquility
We politely request that you respect the right of other guests by switching all mobile phones to silent and refraining from smoking during your visit.
Guests
An adult must accompany guests under the age of 18 years of age.
Treatment Dress Code
We advise guests dress down to underwear throughout spa treatments. During treatments in themudroom and thecouples collection swim wear is optional.
Worldly Possessions
Please do not bring valuables to thespa, as we do not accept liability for the loss or theft of personal items.
All treatments are subject to availability.
